---
title: How to Forward Your Incoming Calls to Voice Agents?
description: "Pour gérer les appels entrants avec nos agents téléphoniques vocaux, nous proposons deux options d'intégration principales :\nTransfert d'Appel (surcouts éventuels) Nous fournissons un numéro de téléphone dédié.\nLe client rediri"
---

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# How to Forward Your Incoming Calls to Voice Agents?

## Learn how to redirect your calls to our voice agents, with or without SIP Trunking, and manage any potential additional costs associated with these configurations.

### **Call Forwarding (Potential Additional Costs)**

- We provide a dedicated phone number.
- The client forwards their incoming calls to this number.
- Our voice agents handle the redirected calls.

### **SIP Forwarding**

- The client must have the "SIP Trunk" feature activated on their account.
- We provide the address of our SIP server as well as the SIP identifier of the targeted agent (Settings \> SIP \> SIP Trunk): (e.g., [1234567@volubile-5s8dh.sip-eu.vonage.com](mailto:1234567@volubile-5s8dh.sip-eu.vonage.com)).
- The client configures authentication on the SIP Trunk.
- The client sets up their phone system to forward incoming calls to our SIP server.
- Our voice agents manage the calls in real time through a secure SIP connection.

- [Telephony](https://support.volubile.ai/migration/en/telephony?hsLang=en)

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